Shipping policy

Shipping Policy

Last updated: January 5, 2026

At THERA FACE BEAUTY, we aim to provide reliable and transparent shipping information so you know exactly what to expect when placing an order with us.

Shipping Locations

We currently ship within the United States only.

Orders are fulfilled through our trusted fulfillment and logistics partners to ensure fast and reliable delivery.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Please note:

Processing time refers to the time required to prepare your order for shipment.
Orders are not shipped or delivered on weekends or public holidays.

Estimated Delivery Time

Once shipped, estimated delivery times within the United States are:

Standard Shipping: 3–7 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on carrier performance, location, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Occasionally, we may offer promotional shipping rates or free shipping offers, which will be clearly stated at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to become active.

Shipping Carriers

We use reputable third-party carriers and fulfillment partners to deliver your orders.

Carrier selection is determined based on availability, delivery efficiency, and destination.

Delays & Delivery Issues

We are not responsible for shipping delays caused by:

Carrier delays
Weather conditions
Incorrect or incomplete address information
Carrier operational issues
Events outside our control

If your tracking information shows delivery but you have not received your package, please contact the carrier first. If you still need assistance, contact us and we’ll do our best to help.

Incorrect Address Disclaimer

Please ensure all shipping details are correct at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned due to an address error, additional shipping fees may apply to resend the package.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If you believe your package was stolen, we recommend contacting the carrier or local authorities. We will assist with carrier inquiries where possible.